Fantasy Flight Games responded to my filed request in Warp Speed fashion. They updated the status at every point and emailed me directly twice. In less than five days I had my perfect new replacement HWK-290 model with a nice thank you note!
This company has my full support now. I liked what I have seen in videos, and read on forumes about them, but now having dealt with them directly over a small issue... I realley like these people.